Kamvas Studio 24
Pen Computer Troubleshooting

Problems

Solutions

    The power indicator light does not work

1. Check whether the power supply has been connected.

2. Check the socket and the power cord.

3. Check whether the adaptor switch has been switched on. 

    There is no picture on the screen

1. Check whether the power has been turned on.

2. Check whether the adaptor's indicator light is on. The indicator light which is not on represents that there is no signal. In this case, please restart the computer or reconnect.

3. If the signal is interrupted or unstable, please check the signal source.

    The pen touch does not respond

1. Check whether the driver has been successfully installed. Try to reinstall the driver and restart.

2. Check whether the digital pen nib is set as "enabled". If not, please reset it as "enabled".

   It takes too long for the pen touch to
   respond

1. The CPU is occupied by programs or too many processes are running. Try to close applications which are not used temporarily.

2. There is debris on the screen which affects the operation. Try to clean the screen of the pen computer.

   Color deviation

    As color temperature varies for different areas, tiny color deviation is a normal
    phenomenon.

   Image dithering or ripple

    Check whether there is any electronic device nearby that interferes with the pen
    computer.

   Image blur

    Please set the screen resolution to the default setting.


If your problem is not resolved, please clickFAQsto view more troubleshooting methods or email us(service@huion.com).